KYC og sannprófun

At Spinko, maintaining a secure and trustworthy gaming environment is paramount. We are committed to preventing fraud, money laundering, and underage gambling. Verifying your identity helps us protect your account from unauthorized access and ensures that all transactions are legitimate. This process safeguards both our operations and your personal information, creating a safer space for everyone to enjoy our games responsibly.

KYC, or Know Your Customer, is a regulatory requirement for financial institutions and online gambling operators like Spinko. It involves gathering and verifying the identity of our customers. This process helps us understand who our players are, assess potential risks, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. KYC is a fundamental part of our commitment to legal and ethical operations.

Identity verification may be required at several stages of your Spinko experience. Typically, it is initiated when you register an account. We may also request verification when you make your first deposit, before your first withdrawal, or when you reach certain deposit or withdrawal thresholds. Additional verification may be necessary if there are changes to your account details, if suspicious activity is detected, or if required by our licensing authority. We aim to complete these checks efficiently to minimize disruption to your gaming.

To complete our KYC procedures, we may request various documents. These documents help us confirm your identity, address, and the legitimacy of your payment methods. All documents submitted must be clear, valid, and show all relevant information without obstruction. We will provide clear instructions on how to submit these documents securely.

• Proof of Identity (e.g., passport, national ID card, driving license)
• Proof of Address (e.g., utility bill, bank statement)
• Proof of Payment Method (e.g., bank statement, screenshot of e-wallet)
• Source of Funds documentation, if applicable

For proof of identity, we require a valid, government-issued photographic identification document. This document must clearly show your full name, date of birth, photograph, signature, and the document's expiry date. The entire document must be visible. Examples of acceptable documents include:

• A valid passport (full double-page spread)
• A valid national identification card (front and back)
• A valid driving license (front and back)

The document must not be expired. We may reject documents that are blurry, incomplete, or appear to be tampered with.

To verify your residential address, we require a document issued within the last three months. This document must clearly display your full name, your current residential address, and the issue date. The issuing authority must also be clearly visible. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill)
• A bank statement or credit card statement
• A government-issued letter or tax statement

Mobile phone bills are generally not accepted as proof of address. The document must be addressed to you at the address registered on your Spinko account.

To ensure the security of your transactions and prevent unauthorized use of payment instruments, we may require verification of the payment methods you use at Spinko. The specific requirements depend on the payment method:

• For credit/debit cards: We may ask for a copy of the front and back of the card. You should obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• For e-wallets (e.g., Skrill, Neteller, PayPal): We may request a screenshot of your e-wallet account page showing your name, email address, and the account ID.
• For bank transfers: A bank statement showing your name, account number, and recent transactions to or from Spinko may be required.

All payment methods used must be registered in your name. Third-party payments are not permitted.

In certain circumstances, particularly for larger transactions or if required by our regulatory obligations, Spinko may need to request information and documentation regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process. This measure helps us comply with anti-money laundering regulations and ensures that funds used on our platform are legitimate. Examples of documents that may be requested include:

• Payslips or employment contracts
• Bank statements showing accumulated savings
• Proof of inheritance or property sale documents
• Company financial statements, if applicable

We understand that these requests are sensitive. All information provided for SOF/SOW purposes will be handled with the utmost confidentiality and used solely for regulatory compliance.

Once you submit your documents, our dedicated team reviews them. We strive to process all verification requests as quickly as possible. Typically, verification is completed within 24 to 72 hours, though this can vary depending on the clarity of the documents provided and the volume of requests. You will be notified via email or through your Spinko account once your verification is complete or if further information is needed. To expedite the process, please ensure all submitted documents meet the specified requirements and are clear and legible.

Spinko takes the security and privacy of your personal data very seriously. All documents and information you provide for verification purposes are handled in accordance with our Privacy Policy and applicable data protection laws, including GDPR. Your documents are stored securely using encryption and access controls. Only authorized personnel involved in the verification process have access to this information. We do not share your documents with third parties unless legally required to do so by our licensing authority or other regulatory bodies.

Spinko is fully committed to combating money laundering and the financing of terrorism. Our KYC and verification procedures are integral to our anti-money laundering (AML) framework. By verifying customer identities and monitoring transactions, we aim to prevent our platform from being used for illicit activities. We report suspicious transactions to the relevant authorities as required by law. This commitment protects the integrity of our services and contributes to the broader fight against financial crime.

Gambling by individuals under the legal age is strictly prohibited at Spinko. Our age verification processes are in place to prevent minors from accessing our services. During registration and throughout the verification process, we confirm that you are at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We encourage parents and guardians to use parental control software to prevent underage access to gambling sites.

If your verification is delayed, it is often because the submitted documents are unclear, incomplete, or do not meet our requirements. We will contact you to explain what additional information or clearer copies are needed. If verification is ultimately unsuccessful after multiple attempts, or if we cannot verify your identity to our satisfaction, we may be unable to offer you our services. In such cases, your account may be suspended or closed, and any funds held may be subject to regulatory holds or return to the original source, depending on the circumstances and legal obligations.

If you have any questions about the KYC process, document requirements, or need assistance with submitting your verification documents, our customer support team is here to help. You can contact us via live chat or email. Please refer to the "Contact Us" section of the Spinko website for specific contact details. We are committed to making the verification process as clear and straightforward as possible for all our players.