Responsible Gambling

At Spinko, we are dedicated to providing a safe and enjoyable online gaming environment. We recognise that for most of our players, gambling is a form of entertainment. However, we also understand that for a small number of individuals, gambling can become problematic. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling and to support those who may be affected. We are committed to upholding the highest standards of player protection and promoting responsible behaviour across all our platforms. This commitment is integral to our operations and is continuously reviewed to ensure its effectiveness and compliance with regulatory requirements.

We actively work to create a culture of responsibility, encouraging our players to gamble within their means and to view gaming as a leisure activity, not a source of income. Spinko provides a range of tools and resources designed to help you manage your play effectively. Our customer support team is trained to assist with responsible gaming queries and can guide you through the available options. We believe that informed players are responsible players, and we strive to provide clear, accessible information on all aspects of safer gambling.

Problem gambling can manifest in various ways and may not always be immediately apparent. It is important to be aware of the potential signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help and implementing preventative measures. Some common signs include:

• Spending more money or time on gambling than you can afford or intend to.
• Feeling a need to be secretive about your gambling activities.
• Neglecting responsibilities at work, school, or home due to gambling.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Borrowing money or selling possessions to fund gambling.
• Experiencing mood swings, irritability, or anxiety related to gambling.
• Gambling to escape from problems or feelings of sadness, loneliness, or stress.
• Repeatedly trying to cut down or stop gambling without success.

If you identify with several of these signs, or if friends and family express concern about your gambling habits, it may be time to consider seeking support. Spinko encourages open communication about these issues.

To ensure that gambling remains an enjoyable and controlled activity, we recommend several practices. These tips are designed to help you maintain a healthy relationship with gaming and prevent it from becoming a problem:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential living expenses.
• Set a time limit: Determine how long you will play and adhere to that limit. Breaks are important.
• Do not chase losses: Accept that losses are part of gambling. Trying to win back lost money often leads to further losses.
• Balance gambling with other activities: Ensure that gambling does not become your sole form of entertainment. Engage in other hobbies and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not view gambling as a way to make money: Gambling is a form of entertainment with unpredictable outcomes.

By following these guidelines, you can help ensure your experience with Spinko remains positive and within your control.

Spinko provides tools to help you manage your spending and betting activity. You can set personal limits on your account, which will automatically restrict your play once reached. These limits include:

• Deposit Limits: Control the maximum amount of money you can deposit into your Spinko account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose over a specified period (daily, weekly, or monthly). If your net losses exceed this amount, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Set a maximum amount you can wager over a specified period (daily, weekly, or monthly). This helps manage the total volume of your bets.

These limits can be adjusted at any time. Any request to decrease a limit will take effect immediately. Any request to increase a limit will only take effect after a cooling-off period of 24 hours, allowing you time to reconsider your decision. This measure is in place to prevent impulsive increases in spending.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These features allow you to temporarily suspend your access to our gaming services for a defined period, without needing to self-exclude completely.

• Time-Out: You can choose to take a short break from gambling for periods ranging from 24 hours up to 6 weeks. During a Time-Out, you will not be able to log in or access any gambling services on Spinko.
• Cool-Off Period: Similar to a Time-Out, this option allows for a temporary break. The duration and specific terms may vary slightly depending on your jurisdiction and our internal policies, but the principle remains the same: a temporary suspension of access to help you regain control.

Once you activate a Time-Out or Cool-Off, it cannot be reversed until the chosen period has elapsed. This ensures that the break is effective. We encourage players to use these tools whenever they feel their gambling is becoming difficult to manage.

For those who need a more significant break from gambling, Spinko offers self-exclusion. This option allows you to voluntarily close your account and prevent access to our gaming services for an extended period. Self-exclusion periods typically range from 6 months to 5 years, or even permanently.

When you self-exclude:

• Your Spinko account will be closed, and you will be prevented from opening new accounts with us.
• We will take all reasonable steps to ensure you do not receive any marketing materials during your self-exclusion period.
• Any remaining funds in your account will be returned to you, subject to our standard withdrawal procedures.
• Once activated, self-exclusion cannot be reversed until the chosen period has fully expired.

To request self-exclusion, please contact our customer support team, who will guide you through the process. We encourage you to consider self-excluding from other gambling operators as well, if you feel it is necessary.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the legal gambling age (which is 18 years old in most jurisdictions) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

• During the registration process, all players are required to declare that they are of legal gambling age.
• We conduct electronic age verification checks using reliable third-party databases.
• In cases where age verification cannot be completed electronically, we may request additional documentation, such as a copy of a government-issued ID. Access to gambling will be restricted until age is successfully verified.
• We advise parents and guardians to use filtering software to prevent minors from accessing gambling websites.

Any account found to belong to an underage individual will be immediately closed, and any winnings will be forfeited. We urge parents and guardians to monitor internet usage and keep account details confidential.

To help you keep track of your gambling activity and time spent on Spinko, we offer Reality Checks. This feature provides periodic notifications during your gaming sessions.

A Reality Check is a pop-up message that will appear on your screen at pre-set intervals (e.g., every 30 minutes or 60 minutes). This message will typically display:

• The amount of time you have been playing during that session.
• Your net winnings or losses during that session.
• An option to continue playing or to exit the game.

You can set the frequency of these reminders in your account settings. The purpose of Reality Checks is to provide a regular prompt, encouraging you to take a moment to reflect on your play and decide whether to continue or take a break. This tool empowers you to make conscious decisions about your gaming duration and expenditure.

If you are concerned about your gambling habits but are unsure whether you have a problem, taking a self-assessment can be a helpful first step. This involves answering a series of questions designed to help you reflect on your relationship with gambling. While not a clinical diagnosis, a self-assessment can provide valuable insight and indicate if you should seek further professional advice.

A typical self-assessment might ask questions such as:

• Have you ever felt the need to bet more money to get the same feeling of excitement?
• Have you ever lied to people important to you about how much you have gambled or how much money you have lost?
• Have you ever felt bad or guilty about the way you gamble or what happens when you gamble?
• Has gambling ever caused you any financial problems or problems at home?
• Have you ever had arguments with family or friends about your gambling?
• Have you ever tried to stop gambling but failed?

If your answers suggest that gambling is having a negative impact on your life, we strongly recommend you consider using the responsible gaming tools available on Spinko and seek support from a professional organisation. Your well-being is our priority.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)